Our Commitment to you
Collecting, using and disclosing your information
Southport Lodge is committed to protecting your privacy and to ensuring we can provide you with the best possible care and services. We are bound by the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles.
Collection of information
We collect personal information about residents directly from the resident or their legal representative. We will only collect information for a purpose that relates directly to our functions and activities as an Aged Care Provider. We understand that you may not want to provide information to us. The information we request of you is relevant to providing you with the care and services you need. If you choose not to provide us with some or all of the information we request, we may not be able to provide you with the care and services you require.
Access and correction of information
We will not disclose your information to overseas recipients. If we do, we will take all steps that are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles.
Making a complaint
If you wish to make a complaint about the way we have managed your personal information you may make that complaint verbally or in writing by setting out the details of your complaint to any of the following:
- The Facility Manager of Southport Lodge: email@example.com
- Aged Care Quality and Safety Commission
Online: At www.agedcarequality.gov.au/
By phone on 1800 951 822.
- National Aged Care Advocacy Line
By phone on 1800 700 600.
How to contact us:
If you have any questions in relation to privacy or how we manage your personal information, please contact us on (07) 55 916 722. Alternatively, you can email our Facility Manager: firstname.lastname@example.org